FAQs
Frequently Asked Questions (FAQ)
1. How long does shipping take?
Our average delivery time is 7–15 business days depending on your location.
We will send you a tracking number as soon as your order is shipped!
2. How can I track my order?
Once your order ships, you will receive an email with your tracking number.
You can track your package anytime on our Track Your Order page.
3. Can I cancel or change my order?
If you need to cancel or change your order, please contact us within 12 hours of placing it.
After your order is processed, we are unable to make changes.
4. What if I received a damaged or wrong item?
We’re very sorry!
Please contact us at 📩 [ Support@lilytech.com] within 7 days of receiving your order, and we will arrange a replacement or refund.
5. Do you accept returns?
Yes, we accept returns if the item is defective, damaged, or incorrect.
Please note: Returns due to "change of mind" are not accepted.
You can review our full Return Policy for more information.
6. What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Mada, and other secure payment methods.
7. Where are you located?
We are proudly based in Saudi Arabia, and we work with international suppliers to deliver high-quality products straight to your door.